Frequently Asked Questions

Q: What are Height Increasing Elevator Shoes?

Simply put, they are men’s fashion shoes especially designed to make men look great, while giving you 2½” to 5 ½” of instant height.  For example, if you are 5’-6” tall, you can become 5’-11” tall wearing shoes from 7shoes.com.

Q: Where are you located?

We are located in Italy and our headquarter offices are in Via Campania, 46  cap 73100 Lecce

Q: Call I call you?

Absolutely. Our customer service department can be reached at the following Toll free number : 1.800.407.2304 for U.S. & Canada

Q: Will anyone else know that I am wearing Height Increasing Elevator Shoes?

The only way anyone will ever know that you are wearing Height Increasing Elevator Shoes is if you decide to tell them. Most of the shoe’s height increase is hidden on the inside of the shoe, so the rise is completely natural in appearance. You will feel great being several inches taller!

Q: Are Height Increasing Elevator Shoes comfortable?

Absolutely!  If you think about it, women wear high heels for 8-10 hours a day. Our shoes are much more comfortable than ladies high heel shoes, so you will not experience any problems with comfort. Our shores are designed for all day wear.

Q: I’ve heard that Tom Cruise wears height increasing shoes. Is this the truth?

Of course it is truth. Tom Cruise is 5’-7” tall. How do you think he appears to be as tall other actors who are 6’ tall? Tom Cruise was the same exact height as Cameron Diaz in the movie “Knight and Day”. Cameron Diaz is 5’-9” barefoot and 6’ tall in heels.  Elevator Shoes even the playing field with men and taller women.

Q: What method of payments do you accept?

We accept Visa, Master Card, Discover, American Express via PayPal. Contact us for details on how to pay via check or money order.

Q: When will my order be shipped?

We normally ship your order within 20 business days after it is placed. We will provide tracking details within 1-2 business days.

Q: Is my personal information secure over the internet?

Yes. We use Secure Sockets Layer (SSL) technology to ensure maximum protection of your credit card and personal information as it is transmitted to us. SSL is the highest standard in internet encryption technology available today.

Q: Do you ship internationally?

Yes, we ship worldwide and mark all international orders as ‘gifts’ to minimize customs’ duties. Fees, delivery time, etc. We ship Internationally by DHL, FedEx or UPS.

Q: Will your keep in touch after my order is placed?

Absolutely! Once you place an order with 7shoes.com, you will be immediately sent an e-mail with your receipt confirming your purchase. This e-mail will contain a link for you to click on to check the status of your order through our website at any time. Once your order has been shipped, you will receive another e-mail notifying you of the tracking details and shipment method. This e-mail will contain your package’s tracking #, thus enabling you to be able to track the shipment of your order online at any time. Additionally, you can always email us for additional details.

Q: When will I receive my order?

We ship orders within 20 business days after they are placed.

Q: How much does shipping cost?

Shipping costs are dependent upon countries grouped in the following zones:

Zone 0 – DHL – 10 EURO – Italy

Zone 1 – DHL – 22 EURO – Austria, Belgium, France, Germany, Luxembourg, Monaco, Netherlands

Zone 2 – DHL – 22 EURO – United Kingdom, Spain

Zone 3 – DHL – 22 EURO – Denmark, Greece, Finland, Ireland, Portugal, Sweden

Zone 4 – DHL – 24 EURO – Bulgaria, Czech Republic, Slovenia, Cyprus, Estonia, Lithuania, Latvia, Malta, Hungary, Poland, Slovak Republic,  Romania

Zone 5 – DHL – 24 EURO – Albania, Andorra, Belarus, Bosnia-Herzegovina, Croatia, Gibraltar, Guernsey, Canary Islands, Jersey, Iceland, Faroe Islands, Kosovo, Macedonia, Moldova, Montenegro, Liechtenstein, Norway, Switzerland, Turkey, Serbia, Ukraine

Zone 6 – DHL – 27 EURO – United States, Canada, Haiti, Rhode Island

Zone 7 – DHL – 41 EURO – Bahrain, Brunei, China, South Korea, Egypt, United Arab Emirates, Philippine Islands, Japan, Greenland, Hawaii, Hong Kong, India, Indonesia, Kuwait,  Malaysia, Mexico, Russia, Singapore, Sri Lanka, Thailand

Zone 8 – DHL – 45 EURO – Anguilla, Antigua and Barbuda, Saudi Arabia, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Bermuda, Bolivia, Belize, Bonaire, Brazil, Cayman  Islands,  Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Fiji, Jamaica, Grenada, Guadeloupe, Guam, Guatemala, Guyana, French Guyana, Honduras, Islands British Virgin Islands, U.S. Virgin, Macau, Maldives, Martinique, Micronesia, Mont Serrat, Nevis, New Caledonia, New Zealand, Oman, Pakistan, Palau, Panama, Paraguay, Peru, French Polynesia, Porto Rico, Qatar, Samoa, American Samoa, St.Barthèlemy, St.Eustatius, St. Kitts , St.Lucia, St.Maarten, St. Vincent and the Grenadines, South Africa, Suriname, Taiwan, Trinidad and Tobago, Uruguay, Venezuela

Zone 9 – DHL – 54 EURO – Afghanistan, Cambodia, Jordan, Iraq, Israel, Northern Mariana Islands,  Laos, Lebanon, Nepal, Nicaragua, Papua New Guinea, Syria, Timor Leste, Turks and Caicos, Vietnam, Yemen

Zone 10 – DHL – 56 EURO – Algeria, Angola, Armenia, Azerbaijan, Benin, Botswana, Burkina Faso, Burundi,Cameroon, Cape Verde Islands, Central African Republic, Chad, Congo (Brazzaville), Congo (Democratic Republic), Côte d’Ivoire ,Cuba, Eritrea, North Korea, Ethiopia, Gabon, Gambia, Georgia, Ghana, Djibouti, Guinea, Guinea-Bissau, Equatorial Guinea, Iran, Cook Islands,Marshall Islands, Solomon Islands Wallis and Futuna,Kazakhstan, Kenya, Kiribati, Kyrgystan,Lesotho,Liberia, Libya, Madagascar, Mali, Morocco, Mauritania, Mauritius, Mayotte, Mongolia, Mozambique, Myanmar(ex Birmania), Namibia, Niger, Nigeria, Nauru, Niue, Réunion, Ruanda, Senegal, Seichelles, Sierra Leone, Somalia, Somaliland, Sudan, Swaizland, Tagikistan, Uganda, Uzbekistan, Vanvatu, Zambia, Zimbabwe

Q: Can I return an item?

Yes. You may contact us within 7-days of receipt to make a return or exchange. For more information, view our Delivery & Returns.

Additional Information

DELIVERY

7shoes.com offers Worldwide Shipping on all orders. We use DHL, FedEx, USPS or UPS depending on your delivery location. Please allow up to 20 days after your payment date for the arrival of the order. We will provide a tracking number within 1-3 business days from the date your order is placed.

Please indicate a valid telephone number with your address as we may contact you by phone if there are any problems with delivery.

RETURNS

We gladly accept exchanges, but you will have to pay for shipping. Please note that the return must be requested within 7-calendar days from the date of delivery. Shipping fees will only be refunded if the return is a result of our error made by us. All returns and exchanges must be requested no later than 7-calendar days after receiving the product. We will issue an RA (Return Authorization Number) for your return or exchange. We will pay the shipping cost if the return is a result of our error. If you received damaged or wrong merchandise, we advise you to immediately contact our Customer Service Department within and no later than 5-business days. No fees are due if the return is caused by a fault made on our part (wrong order shipped, etc.) Your purchase is shipped in brand new condition; unless otherwise noted. All return items must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unused condition, before the can be accepted for a total refund. Refunds are made within 30 business days of receipt. It is our policy to return the funds back to the original credit or debit card that was used to make the initial purchase. If we are unable to refund your original credit or debit card, we will then issue a company check.

All return items must be returned in new condition. You must include the manufacturer boxes and with all paperwork, tags, etc. (this includes warranties and authenticity cards) parts and accessories (including dust bags) to insure full credit. NOTHING SHOULD BE TAPED TO THE BOX or item. The shoes box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be shipped back to you at your cost. Worn shoes are not exchangeable or returnable. The shoes must be returned in the same new condition as they were received. Save the box that the shoes were shipped in. Refunds are processed after checking returned items integrity and credits may take up to 7-10 business days